My experiences on being a seller as well as customer. I have been both the provider of service and a customer - not necessarily in software business. In any business, customer and seller relationships exist. Customer is the King True that! Because he is paying money to get his work done, and money is what you want to make! So in order to make more money we make customer the king of business. He gets requirements stated or changed, he defines quality and finally signs off the deliverable which opens the money gate. He is definitely in a commanding position when the product is being built. Customer is an Emperor ... when customer is in Japan! Japanese people take every thing to a different level. They treat customer not only like king, but like an emperor!. Customer's words are treated as imperial orders, obeyed precisely and deliveries made. Deliveries are not just deliveries they are submissions of duties in honor of the emperor. This is definitely worth taking an experienc